Professional mountain training, instruction and guiding in the Lake District, Snowdonia and the Scottish Highlands
Cancellation charges are as follows:
Whilst every attempt is made to ensure that courses/activities actually run, Lakeland Ascents will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.
For public courses, Lakeland Ascents shall notify the customer of cancellation not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.
In the event of cancellation customers will be offered the choice of the following options:
Lakeland Ascents may cancel an activity in the event of adverse weather or conditions that Lakeland Ascents feel would compromise the safe delivery of the activity. If an activity is cancelled due to dangerous conditions, the process described below will be applied.
If a water based activity cannot go ahead due to high water levels, Lakeland Ascents will initially seek to use an alternative venue if this is possible. If this is not an option, or the activity is not water based, an alternative activity will be offered or a new date will be agreed. If none of these options are feasible, Lakeland Ascents will issue a date-unlimited credit note to the value of the activity for the customer to carry out their activity at a future date of their convenience.
From 19th March 2020 the company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the courses or of any of the company’s other obligations due directly to coronavirus disease (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2), or any mutation of these.
If an activity or course cannot run due to Government restrictions then the company will firstly seek to reschedule the booking with the client. If this isn’t immediately possible, the company will issue a voucher/credit note, valid for 18 months and redeemable by the whole group or individuals against any future booking.
If a customer wishes to cancel a booking as a result of one of the group presenting with Covid-19 symptoms, a credit note will only be issued on production of a valid, positive PCR Test clearly showing the customers’ name.
Customers participating in courses must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all of the courses, customers are expected to be of good general health. The Informed Consent Form, or Parental Informed Consent Form (for participants under 18 years old) must be completed before the course commences. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities.
Lakeland Ascents reserve the right to refuse a booking or commencement of a course on medical grounds, if it is considered to be detrimental to the safety and smooth running of the course or the individual concerned.
Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Lakeland Ascents staff to deliver the course in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by Lakeland Ascents and its staff.
Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.
Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the Lakeland Ascents or it’s representatives.
If the customer encounters any problem or difficulty, Lakeland Ascents will try and resolve them as soon as is possible. In the first instance report anything either to the instructor or the course director. If your complaint is not resolved to your satisfaction please write to:
54 Main Road
Your concerns will be dealt with within 28 days of writing.
The company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the courses or of any of the company’s other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of the company including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.
Copyright and all other intellectual property rights in the products and services shown in Lakeland Ascent’s price lists, website and other literature shall remain at all time the property of Lakeland Ascents.
From time to time photographs taken on Lakeland Ascents courses may appear on the Lakeland Ascents website, in brochures and in promotional material. If customers do not wish for photographs containing their image to be used, they should make this known to the Lead Instructor on the day.
The personal information requested by Lakeland Ascents at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employees, agents and sub-contractors to deliver the course and to maintain Lakeland Ascents’ high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorised company personnel. Contact details will be used to advise you of future offers either by post or email. If you do not want to receive future mailings please advise us.
The laws of England will govern the contract – any dispute will be dealt under the jurisdiction of the courts of England and Wales.
The above does not affect the statutory rights of the customer.